Return & Refund Policy

International Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at techball.24@gmail.com. Please note that returns will need to be sent to the following address: 351 route de Donneville, 31450 Montlaur, France. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@techball-universe.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact@techball-universe.com.

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European Union Countries Return Policy

1. 30-day commercial return policy

In addition to your statutory rights described below, we offer you a 30-day commercial return policy: you have 30 days after receiving your item to request a return.

To be eligible for this commercial return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at techball.24@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

This commercial policy is in addition to your statutory rights and does not replace them. Your statutory rights (right of withdrawal and legal guarantees) apply in all cases, even if the conditions of this commercial policy are not met.

For any return question, you can contact us at contact@techball-universe.com.

2. Statutory right of withdrawal (European Union)

In accordance with European Union law and the French Consumer Code (Articles L221-18 et seq.), you have a period of 14 days to exercise your right of withdrawal from a purchase made at a distance, without having to give any reason and without penalty.

This 14-day period runs from the day on which you, or a third party you have designated, take physical possession of the last item ordered. For orders comprising several items delivered separately, the period runs from receipt of the last item.

To exercise this right, the item must be returnable to us. You may handle the product to check its nature, characteristics, and proper functioning, as you would in a store; however, you may be held liable for any depreciation resulting from handling that goes beyond what is necessary.

3. How to exercise your right of withdrawal

Before the 14-day period expires, you may notify us of your decision to withdraw by any of the following means:

• via the online withdrawal function available free of charge on our website (in accordance with the new rules applicable as of 19 June 2026);
• using the model withdrawal form below;
• by any unambiguous statement sent to contact@techball-universe.com.

We will promptly send you an acknowledgment of receipt of your withdrawal on a durable medium (for example, by email).

After notifying us of your withdrawal, you must return the item to us without undue delay and no later than 14 days. Returns are to be sent to the following address:

TechBall — 351 route de Donneville, 31450 Montlaur, France

Model withdrawal form

To the attention of TechBall, 351 route de Donneville, 31450 Montlaur, France — contact@techball-universe.com

I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale of the following item:

Ordered on () / received on (): …………

Order number: …………

Name of consumer(s): …………

Address of consumer(s): …………

Date: …………

Signature (only if this form is notified on paper): …………

(*) Delete as appropriate.

4. Return costs

The direct costs of returning the item are borne by us, unless we have agreed to take them on. If we provide you with a return shipping label, the terms will be specified to you when the return is accepted.

5. Refunds

In the event of withdrawal, we will refund all payments received from you, including the initial standard delivery costs, without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw.

If you have expressly chosen a delivery method that is more expensive than the least costly standard delivery method we offer, we are not required to refund the corresponding supplementary costs.

The refund will be made using the same means of payment that you used for the purchase, unless you have expressly agreed to another means; this refund will not incur any costs for you.

We may withhold the refund until we have received the item back or until you have provided proof of having sent it back, whichever is the earliest. Processing and posting of the refund by your bank or credit card company may then take some time.

If the applicable refund period is exceeded, please contact us at contact@techball-universe.com.

6. Legal guarantees

Independently of your right of withdrawal and our commercial policy, you benefit from:

• the legal guarantee of conformity (Articles L217-3 et seq. of the Consumer Code), which entitles you, for 2 yearsfrom delivery of the item, to the repair or replacement of a non-conforming product, free of charge and without any condition to purchase a new product;
• the legal guarantee against hidden defects (Articles 1641 et seq. of the Civil Code), which applies for 2 years from the discovery of the defect.

To enforce these guarantees, contact us at contact@techball-universe.com.

7. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, the costs of return and reshipment are borne by us.

8. Exceptions to the right of withdrawal

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for certain contracts, in particular:

• goods made to your specifications or clearly personalized (special orders, customized items);
• goods liable to deteriorate or expire rapidly (for example, food, flowers, or plants);
• goods which, having been unsealed after delivery, cannot be returned for reasons of hygiene or health protection (for example, certain unsealed personal care and beauty products);
• goods that pose a risk to health or safety (hazardous materials, flammable liquids, gases).

Important: sale items benefit from the same statutory rights (withdrawal and guarantees) as full-price items; they are not excluded from the right of withdrawal. Gift cards, however, may be non-refundable. Please feel free to contact us with any question about a specific item.

9. Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.